Your contact options

Do you have questions about Lassie? Or has your pet fallen ill, been injured or caused damage to a third party? We are here to help you!


Need help or have questions about your insurance? You can reach us via chat on the website and in the Lassie app Monday to Saturday from 8am to 10pm and by email at:

Other topics

You have questions about Lassie or the app? Then you can reach us at, in the chat here on the website or via the Lassie app.

You have questions about marketing, cooperations or partnerships? In that case, contact:


Lassie AB Zweigniederlassung
c/o Smart Host GmbH
Am Kupfergraben 6A
10117 Berlin


You are a Lassie customer and have had a claim? You can easily file a claim online via the Lassie app. Alternatively, you can send us an email at Our claims department is available from Monday to Friday from 8am to 6pm.


To make a complaint regarding your experience at Lassie, please contact: We will deal with your concern quickly and thoroughly.

You have filed a claim with Lassie and disagree with the decision? If so, you have the option of submitting your case to the Lassie Appeals Committee for reconsideration. Please complete the following document and send it to

For disputes or complaints related to the mediation activity, you can contact the EU Dispute Resolution Platform for online transactions Online Dispute Resolution | European Commission (