Contact Us
Do you have questions about Lassie? Or has your pet fallen ill, been injured or caused damage to a third party? We are here to help you!
Discover answers in our Help Desk
Curious about how our app works, or looking for clear answers about your insurance coverage? Our Help Desk is the perfect place to start!
You’ll find easy-to-understand guides and answers to the most common questions, so you can get the info you need, whenever you need it.
Manage your insurance
File a claim
Submit your claim via the Lassie app or email us at schadenteam@lassie.de or haftpflichtschaden@lassie.de. More info here.
Make changes to your policy
Change your name or address, or your pet's neuter status or outdoor access directly in the app. Need to make other changes, like your deductible or package, email address or your pet's birthday? Hit the button below to request the change and we'll take care of the rest.
We’re here to help
Can’t find the answer you’re looking for in our Help Desk? Don’t worry, we’re here to help! Our customer service team is just a message away.
Chat with us
Get instant answers via chat in the Lassie app or on our website (Mon–Sat, 8am–10pm).
Send us an email
Send an email to support@lassie.de. You'll typically hear back from us within 1–2 business days!
You want to call?
Contact us via chat and we'll connect you with a team member (Mon–Sat, 9am–6pm).
Other Inquiries
Address
Lassie AB Zweigniederlassung
Münzstrasse 21, Vorderhaus
10178 Berlin
Cooperations
You have questions about marketing, cooperations or partnerships? In that case, contact: kooperationen@lassie.de
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