Contact Us
Do you have questions about Lassie? Or has your pet fallen ill, been injured or caused damage to a third party? We are here to help you!
Need clarity on your coverage?
Discover answers in our Help Desk
Curious about how our app works, or looking for clear answers about your insurance coverage? Our Help Desk is the perfect place to start!
You’ll find easy-to-understand guides and answers to the most common questions, so you can get the info you need, whenever you need it.
Need to make a change?
Update your insurance
Want to make a change? Whether it’s updating your address or name, adjusting your package or deductible, or fixing details about your insured pet, you’re just one click away.
Hit the button below to send us your request and we’ll take care of it quickly.
Still have questions?
We’re here to help
Can’t find the answer you’re looking for in our Help Desk? Don’t worry, we’re here to help! Our customer service team is just a message away.
Worried about your pet?
Use the option to first talk to an online vet
Trips to the vet mean effort and stress. With telephone and video consultations with a vet at our telemedicine partner FirstVet, you can get a veterinary assessment quickly and conveniently from home. Its free of charge within all our full health insurances. Book an appointment via the Lassie app.
Interested in buying insurance with Lassie?
Discuss your questions with our experts directly on the phone.
Simply make an appointment online.
Other topics
Address
Lassie AB Zweigniederlassung
Münzstrasse 21, Vorderhaus
10178 Berlin
Cooperations
You have questions about marketing, cooperations or partnerships? In that case, contact: kooperationen@lassie.de
Claims
Are you a Lassie customer and need to file a claim? You can easily submit your claim online using the Lassie app. Alternatively, you can send us an email to schadenteam@lassie.de or haftpflichtschaden@lassie.de. Find more information here!
Complaints
Help us improve
To make a complaint regarding your experience at Lassie, please contact: beschwerde@lassie.de. We will deal with your concern quickly and thoroughly.
Dispute a decision
You have filed a claim with Lassie and disagree with the decision? If so, you have the option of submitting your case to the Lassie Board of Appeal for reconsideration. Please follow the instructions provided on this page.
If you'd like to take your claim dispute further, or have disputes or complaints related to the mediation activity, you can contact the EU Dispute Resolution Platform for online transactions Online Dispute Resolution | European Commission (europa.eu)
Download the Lassie App now