Lassie

Claims procedure

Nobody wants to have to submit a claim - for example, if your furry friend is sick and needs vet treatment, or if your dog has caused damage to someone else's property. However, if and when the damage occurs, it is good to know how to proceed!
VideoCall
Worried about your pet?

Use the option to first talk to an online vet

Trips to the vet mean effort and stress. With telephone and video consultations with a vet at our telemedicine partner FirstVet, you can get a veterinary assessment quickly and conveniently from home. Its free of charge within all our full health insurances. Book an appointment via the Lassie app.
Appstore
Google Play
Ger: Claims submission
The Lassie App

Submit claim bills conveniently online

No annoying paperwork. Just answer a few questions about the claim, take a photo of your claim records and we'll receive your claim. Alternatively, you can send your health or surgery claim by e-mail to schadenteam@lassie.de and your liability claim to haftpflichtschaden@lassie.de. Would you like us to reimburse your invoice directly to the vet who treated you? No problem. Just let us know together with your declaration of assignment.
Ger: Claims Closed Screen
Claims overview via app

Track the status of your claims at any time

As soon as you have filed a claim to us via the app, you will be kept up to date in real time and receive automatic notifications about the processing of your claim. You can also conveniently keep track of all reported cases.
Needed information

How to ensure a quick refund

To ensure a quick invoice verification, it is important that your claim submission contains some important information and documents.

Download the Lassie App now!

Appstore
Google Play
Depression in cats
Re-assessment

Dissatisfied with your claims handling?

If you are not satisfied with the claims decision, you have these options:

Get in touch with Lassie

Our experts are there for you from Monday to Saturday from 8 a.m. to 10 p.m. Our promise: We will answer you personally via the chat in less than 1 minute.

Claims FAQs