Claims procedure
Your pet is not well - arrange a veterinary video consultation
If you are worried about your four-legged friend and are not sure whether you should see a vet, we recommend you first use your video consultation with our partner Pfotendoctor. In many cases, a veterinary assessment can also be done digitally and you will receive immediate recommendations for treatment. If your dog or cat is covered by Lassie's pet health insurance, you can have a free video consultation with a professional veterinarian from Pfotendoctor. If you have Lassie's surgery insurance, you can use Pfotendoctor free of charge during the 30-day post-treatment period.
Start booking a vet video consultation directly through the Lassie app.
You have a claim, now what? This is how you proceed
There are several ways to submit a claim to Lassie:
- about the Lassie App
- via email to schaden@lassie.de.
If you have any questions regarding the claim, we will contact you by e-mail.
Our claims department is available Monday-Friday from 9:00 - 17:00.
Review your Claim
Your claim was rejected, and you disagree with the decision? Then you have the option to submit your case to the Lassie Appeals Committee to have the case reconsidered.
Please click on "Download Template", fill out the document and send your case to schadenpruefung@lassie.de.