Claims procedure
Nobody wants to have to submit a claim - for example, if your furry friend is sick and needs vet treatment, or if your dog has caused damage to someone else's property. However, if and when the damage occurs, it is good to know how to proceed!

Worried about your pet?
Use the option to first talk to an online vet
Trips to the vet mean effort and stress. With telephone and video consultations with a vet at our telemedicine partner FirstVet, you can get a veterinary assessment quickly and conveniently from home. Its free of charge within all our full health insurances. Book an appointment via the Lassie app.

The Lassie App
Submit claim bills conveniently online
No annoying paperwork. Just answer a few questions about the claim, take a photo of your claim records and we'll receive your claim. Alternatively, you can send your health or surgery claim by e-mail to schadenteam@lassie.de and your liability claim to haftpflichtschaden@lassie.de. Would you like us to reimburse your invoice directly to the vet who treated you? No problem. Just let us know together with your declaration of assignment.

Claims overview via app
Track the status of your claims at any time
As soon as you have filed a claim to us via the app, you will be kept up to date in real time and receive automatic notifications about the processing of your claim. You can also conveniently keep track of all reported cases.
Needed information
How to ensure a quick refund
To ensure a quick invoice verification, it is important that your claim submission contains some important information and documents.

Re-assessment
Dissatisfied with your claims handling?
If you are not satisfied with the claims decision, you have these options:
Get in touch with Lassie
Our experts are there for you from Monday to Saturday from 8 a.m. to 10 p.m. Our promise: We will answer you personally via the chat in less than 1 minute.