Discover the Lassie App

Yes, of course! By buying full health insurance from Lassie, you get free access to advice from the online vet Firstvet, directly on your mobile and computer. You do not pay a deductible when you use Firstvet and your veterinary costs to Firstvet do not affect your insurance amount. If you have our OP insurance, you can use this free service during the 10 days prior to, and 30 days after, an operation.

No, you can only do our quizzes and watch videos in the app, not on the computer. However, you can read articles from the computer on our website under https://www.lassie.de/artikel. Download the app here: : Apple Store, Google Play Store.

When your notifications are on, we can send push notifications and reminders about important things relevant to your pet’s health, for example when it is time for vaccination. You can turn on notifications in the app by going to your profile, then dragging the button under “Settings” to the right. When notifications are on, the symbol will be green.

That’s annoying, sorry! Typically, it's an easy fix - try quitting the app and restarting it. If that does not work, you are very welcome to contact us via email to support@lassie.de or via the chat on our website.

Of course! You can reach us the fastest via the chat in our app and on our website. There we have a response time of <1 minute! You will find the chat in the top right corner with a speech bubble as a symbol. We've also listed the most frequently asked questions in the chat, so you can take a look and see if you get an answer to your question there!

It is also possible to email us at support@lassie.de or reach out to us by phone at +49 32 221097345, button 1. We have extra-long opening hours: Monday to Saturday, from 8am to 10pm except for holidays when opening hours may vary.

If you are an OP or health insurance customer with us and have questions about your animal's health, you can call the online veterinarian Pfotendoctor directly via our app. You can find them under "Insurance" in the app.

In order to be able to use your collected points each insurance year, you need to have surgery or health insurance for your dog or cat with us. You collect the points by doing the various quizzes in the app - so you collect points while learning something new! You can see on each course how many points a completed course gives you.

Your points pool is valid for one year, the same as your insurance year. You can use the points to get a discount on your pet insurance (see below) and also in our upcoming online shop.

15,000 Points = €50 Discount on dog insurance 🐶, €25 Discount on cat insurance 🐱
3,000 Points = €10 Discount on dog insurance 🐶, €5 Discount on cat insurance 🐱
1500 Points = €5 Discount on dog insurance 🐶, €25 Discount on cat insurance 🐱

Yes, it's easy! Enter the app under "Insurance" and report your injury. This is usually the best way to contact us. Alternatively you can email us at schaden@lassie.de.

Any questions regarding your claim report should be sent to the same email or by phone, +49 32 221097345, key selection 2.

We may need the dog or cat's ID or registration number in the event of a claim.

When you get points from quizzes related to cats, those points are earmarked as “cat points”. The same applies when you get points from dog-related quizzes - those points are earmarked as “dog points”.

The points you collect for your dog are separate from the points you collect for your cat. You cannot therefore combine your cat and dog points to achieve a bigger discount on one particular animal.

Download our app, start collecting points and get your discount!