No more tedious paperwork! In the Lassie app, you'll find all the information you need about your insurance and your pet in one place. View your insurance documents, chat with Lassie customer service or file a claim.
All of this is conveniently available in the app. You can also create a profile of your pet that will be linked to your insurance policy. Get personalized tips and recommendations for your pet.
For Lassie, the health and well-being of your furry friend is a top priority. That's why we want to show you in our app with courses and quizzes playfully how preventable diseases in animals can be prevented as best as possible.
Our courses were developed together with veterinarians and experts.
A course always consists of several articles around a topic, for example vaccinations, nutrition or dangers for your animal in everyday life. First read the articles of a course carefully and then answer quiz questions.
If all quiz questions are answered correctly, the course is considered completed and points are added to your profile. You can see the number of points per course in the Lassie app.
Once you have accumulated a certain number of points and reached a point level, points can be redeemed for a discount on your insurance premium. The accumulated points are valid for 1 year for insurance reasons.
Through the Lassie courses in the app, you'll learn helpful skills - from first aid for your dog or cat, to tips on nutrition, to important training sessions for your pelt.
We'll show you how to prevent illnesses and injuries in the first place, or how to treat problems that have already occurred.
15.000 points = 50€ discount
3.000 points = 10€ discount
1.500 points = 5€ discount
10.000 points = 25€ discount
2.000 points = 5€ discount
1.000 points = 2,50€ discount
The discounts can only be applied to the Lassie OP or health insurance premium. As a customer of a dog liability insurance, you still have free access to the Lassie App content.
8 out of 10 customers use our app and a large part of them regularly. The app teaches you everything you need to know to give your dog a healthy life.
Gift 15€ and receive 15€ discount on your insurance for each pet which was insured by your friend thanks to your recommendation. Use your personal code and send it to your friends.
All insurance documents digitally in the app
Personal chat with our customer service Mo-Sa from 8-22 hrs.
Digital processing of damage reports
200 articles for the care of your furry nose
176 Precautionary courses and quizzes
26 videos with expert tips
Download the Lassie app from the Google Play Store or Apple Store.
Create a profile of your furry friend in just a few steps and link it to your insurance.
Access all articles, courses, quizzes, and videos available in the app.
No, you can only do our quizzes and watch videos in the app, not on the computer. However, you can read articles from the computer on our website under https://www.lassie.de/artikel. Download the app here: : Apple Store, Google Play Store.
When your notifications are on, we can send push notifications and reminders about important things relevant to your pet’s health, for example when it is time for vaccination. You can turn on notifications in the app by going to your profile, then dragging the button under “Settings” to the right. When notifications are on, the symbol will be green.
That’s annoying, sorry! Typically, it's an easy fix - try quitting the app and restarting it. If that does not work, you are very welcome to contact us via email to support@lassie.de or via the chat on our website.
Of course! You can reach us the fastest via the chat in our app and on our website. There we have a response time of <1 minute! You will find the chat in the top right corner with a speech bubble as a symbol. We've also listed the most frequently asked questions in the chat, so you can take a look and see if you get an answer to your question there!
It is also possible to email us at support@lassie.de or reach out to us by phone at +49 32 221097345, button 1. We have extra-long opening hours: Monday to Saturday, from 8am to 10pm except for holidays when opening hours may vary.
If you are an OP or health insurance customer with us and have questions about your animal's health, you can call the online veterinarian Pfotendoctor directly via our app. You can find them under "Insurance" in the app.
In order to be able to use your collected points each insurance year, you need to have surgery or health insurance for your dog or cat with us. You collect the points by doing the various quizzes in the app - so you collect points while learning something new! You can see on each course how many points a completed course gives you.
Your points pool is valid for one year, the same as your insurance year. You can use the points to get a discount on your pet insurance (see below) and also in our upcoming online shop.
15,000 Points = €50 Discount on dog insurance 🐶, €25 Discount on cat insurance 🐱
3,000 Points = €10 Discount on dog insurance 🐶, €5 Discount on cat insurance 🐱
1500 Points = €5 Discount on dog insurance 🐶, €25 Discount on cat insurance 🐱
Yes, it's easy! Enter the app under "Insurance" and report your injury. This is usually the best way to contact us. Alternatively you can email us at schaden@lassie.de.
Any questions regarding your claim report should be sent to the same email or by phone, +49 32 221097345, key selection 2.
We may need the dog or cat's ID or registration number in the event of a claim.
When you get points from quizzes related to cats, those points are earmarked as “cat points”. The same applies when you get points from dog-related quizzes - those points are earmarked as “dog points”.
The points you collect for your dog are separate from the points you collect for your cat. You cannot therefore combine your cat and dog points to achieve a bigger discount on one particular animal.
Download our app, start collecting points and get your discount!
You can add a birthday date for your four-legged friend using the calendar. You do this either when you add your dog or cat, or by clicking on "Change" on "Your animals" which you find under "Profile".
Under "Favorites" you can find saved articles or other course content that you can easily go back to and find. You save articles under "Favorites" by clicking on the flag symbol at the top right.
Contact us at support@lassie.de and we will delete your account for you. Please note that simply uninstalling the app will not delete your account and it will not cancel any insurance that you may have purchased with us.
You can search for different articles or videos by using the search function under "Progress" in the app. Search for what you want to learn more about, and get both courses and articles on that particular subject.
If you want to add a furry friend to the app, click on "Profile" at the bottom right corner. Once inside "Profile", click on "Add animal" and there you choose whether you want to add a dog or a cat. Now you can choose if you want to add the name of your animal, a picture and birthday. Keep in mind that you must add "Breed" to your animal in order to save.
We wish we could say yes! Unfortunately it’s not quite ready, yet, but we’re working on getting that functionality there soon!
Yes, of course! By buying full health insurance from Lassie, you get free access to advice from the online vet Pfotendoctor, directly on your mobile and computer. You do not pay a deductible when you use Pfotendoctor and your veterinary costs to Pfotendoctor do not affect your insurance amount. If you have our OP insurance, you can use this free service during the 10 days prior to, and 30 days after, an operation.
Absolutely! You can buy health, OP and liability insurance in the app under "Insurance".
The app is completely free and available for anyone to use. If you are an OP or health insurance customer, you can also convert the points you get from taking our quizzes into discounts on your insurance(s).
Download our app, start collecting points and get a discount on your insurance!
It’s great to hear that you want to download our app! You can download the app from the Apple App Store or from the Google Play Store.
In the app you will find tips and reminders about care and health for your dog or cat. You can also easily get insurance in the app and keep track of all your insurances easily in one place. If you are a health or surgery insurance customer, you can also convert the points you get from taking our quizzes into discounts on your insurance premium.
You can easily contact us in the app and see the status of all your insurance cases, submit a claim, get offers, and collect discounts that make your insurance even cheaper.
