Pet Insurance reinvented
Total peace of mind with top rated coverage, unlimited digital vet access and GPS & activity tracking.
Get a 0€* Tractive tracker with your insurance!
How it works
+1 million insured paws
Our tariffs in comparison
Surgery
Pure operation protection
Coverage
0 €/year
- Unlimited surgery coverage
- No preventative budget
Mini
Basic comprehensive health cover
Coverage
1.000 €/year
- Unlimited surgery coverage
- 35 € annual preventative budget
Midi
Medium Full health cover
Coverage
Unlimited
from the third year
- Unlimited surgery coverage
- 100 € annual preventative budget
Maxi
All-round carefree Full health cover
Coverage
Unlimited
- Unlimited surgery coverage
- 140 € annual preventative budget
Why pet parents love Lassie?
Why 2M pet parents love Tractive?
Already have a Tractive?
Benefits with Lassie
100% digital
100% digital
Digital, simple & fast processes - from signing the contract to claims settlement100% knowledge
100% knowledge
Free access to vet and expert knowledge and the opportunity to get a €50 discount in the app100% support
100% support
Personal customer service from 8 a.m. to 10 p.m. via chat, e-mail or telephoneFrequent questions related to Lassie pet insurance
No, you can also take out Lassie surgery and health insurance without ordering a Tractive tracker and subscription. Of course, you can also take out a subscription with Tractive without being a Lassie customer. This is just a great offer to you as part of our partnership with Tractive, as it has been proven that sufficient exercise and activity for your dog or cat can prevent many health problems.
You must have or take out active Lassie surgery or health insurance for your dog or cat (not valid if you only have liability insurance with Lassie).
You must have a minimum 1-year Tractive subscription, available from €5/month.
If your Tractive subscription ends, you must return the tracker device to the following address, as it will only be provided at a reduced price of €0 as part of an active Tractive subscription:
Tractive GmbH
Poststraße 4
4061 Pasching
Austria.
You must link the Tractive tracker to the Lassie app, track your pet's activity and participate in our ongoing points bonus programme to keep your dog or cat as healthy as possible.
Of course. Each of your pets deserves enough activity and exercise and we and Tractive want to support you in this. Go through the process in the Lassie app to order the Tractive tracker once for each animal - first select the insurance of the animal for which you want to order a Tractive tracker in the Lassie app.
The tracker is supplied by Tractive GmbH, Poststraße 4, 4061 Pasching, Austria (‘Tractive’). Lassie is not liable for any contractual obligations between you and Tractive, nor does Lassie assume any product liability for the tracker. If you have any questions about your Tractive tracker, please contact Tractive directly. For example, visit the Tractive Help Centre on the Tractive website or contact Tractive Customer Service. We, Lassie, are there for you in all matters relating to your pet insurance or the Lassie app - from Monday to Saturday from 8 am to 10 pm. In our chat we will answer your questions about Lassie in less than 1 minute.
Lassie surgery and health insurance policies have a general waiting period of 30 days and a special waiting period of 18 months for specific diagnoses from the start of the insurance. There is a reduced waiting period of 2 days from the start of the insurance for accidents. However, there is no waiting time for the usage of the preventive care flat rate, or for telemedicine. If you have chosen tomorrow's date as your start date, your insurance will be active from midnight.
Waiver of waiting periods:
If your puppy or kitten is no more than 120 days old at the start of the insurance and a Lassie health certificate filled out by your veterinarian shows no indications of illness, the waiting periods are waived. Your insurance will then be valid immediately from the start date stated on your policy. The health certificate must be issued within the first 10 days after the insurance begins. Without this certificate, the standard waiting periods apply.
General waiting periods for the surgery and health insurances may also be waived if your pet has been previously insured for at least 12 months with a comparable insurance coverage, and the switch to Lassie was made without any gaps in coverage. Special waiting periods will be credited, provided that the benefit was also covered by the previous insurer.
For further details, please refer to paragraph 2.2. of the general insurance terms and conditions.
There is no waiting period for dog liability insurance.
We would like to help every pet owner learn and apply the most important things about the health and handling of dogs and cats - so that our four-legged friends are cared for in the best possible way. In this context, the Lassie points system was developed: You can collect points in our app by taking courses on preventative health care - first aid or tooth brushing, for example. Afterwards, you can test your knowledge by taking quizzes. If you answer all quiz questions about a preventive care course correctly, you receive points. You can then use these accumulated points to get a discount on your health or surgery insurance! The more you learn in the Lassie app, the more points you earn and the less you pay for Lassie insurance.
Yes. For our surgery and health insurances, your pet must be clearly identifiable with a microchip or registration number.
Please note that if your pet is not chipped, we will not be able to process any claims submitted until a chip number is available. Chipping can be covered by the yearly preventive budget available in each of our full health insurance packages (up to €35 in Mini, €100 in Midi, and €140 in Maxi).
The insurance contract, and therefore the insurance coverage, ends if you are no longer the owner of the insured animal or also with the death of the insured animal. If you plan to give your dog or cat to someone else, the new owner can take out a new insurance policy for the dog or cat through Lassie. You can arrange the timing so that there is no break in coverage for your pet.
A separate insurance policy must be taken out for each pet. One of the reasons for this is that Lassie takes the specifics of each pet into account when calculating the insurance premiums, for example their breed or age.
To add a new policy for another pet, sign up through our online form or add them in the Lassie app.
Both the Lassie pet surgery insurance and the Lassie pet health insurance offer the option of covering 100% of the costs for insured services. To do so, choose a 0% deductible when selecting your plan. Please note: Lassie covers the costs of medically necessary operations up to an unlimited amount and costs for recommended medical treatments up to the benefit limit specified in the selected tariff per insurance year.
It is possible to switch between the different health insurance packages at any time, unless you’ve already made a claim. If you have made a claim, then you will need to wait until the end of the insurance period to switch to a different package. Please notify us of your wish to change in text form via our chat or via email to kontakt@lassie.de, and we’ll gladly modify your pet insurance.
Please note that if you switch to a different package and your pet has suffered some health issue in the last 24 months, anything related to that issue may not be covered at the new package level, and will only be covered to the level offered by the older package.
For example: your pet suffers from diabetes and this was diagnosed last year while they were covered by the Mini health insurance, and you wish to switch to Maxi health insurance. Any treatment or medication related to your pet’s diabetes will only be covered up to €1000/year (the coverage provided by Mini). Unrelated health issues that arise after the switch to Maxi will have unlimited coverage for medically necessary treatments & operations (as provided by Maxi). As all health insurance packages Mini, Midi, and Maxi offer unlimited coverage for medically necessary operations, there will be no change in coverage for operation costs after the change
Absolutely! Lassie is a 100% digital pet insurance provider. No more paperwork and overflowing folders: you buy your insurance online, and all your insurance documents can be quickly and easily accessed from the app. You can even submit claims and get answers to any questions you may have from one of our customer service team members, right in the app. Get your quote in just a couple of minutes with our online sign up form.
For dogs, Lassie offers dog liability insurance in addition to surgery or health insurance. Getting both health/OP and liability insurance with Lassie means you’ll have easy access to view and manage all your pet insurances in the Lassie app. You can also count on top-notch customer service if you need help or want to file a claim.
Please note: For cats, we currently only offer surgery insurance or health insurance.
At Lassie, we know from our work with veterinarians and experts that taking good care of your animal is the best insurance.
Many of the most common injuries and illnesses are completely avoidable with the right knowledge and preventive measures. Simple measures like brushing your pet's teeth, trimming their claws, checking ears, or doing basic first aid, can all help to reduce your dog or cat’s risk of illness and injury. That’s why, together with vets and other experts, we have developed the Lassie app where you can get tips and advice tailored to your pet - for example: which vaccinations should be carried out and when, which foods or objects are poisonous, or how to teach your pet certain behaviors. The more you learn about the health of your furry friend, the more points you can collect and the less you pay on your next insurance premium. Now, that's what we call a real win-win!
The insurance premiums at Lassie are calculated individually for you and your pet, and depend on many factors. For health and OP insurance this includes the breed and sex of your cat or dog, their age, and location. For dog liability insurance this includes the breed of your dog, your age, and location. You can get a quote for health insurance and/or liability insurance quickly and easily by filling out our form online or in the Lassie app.
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Lassie offers five types of pet insurance products:
OP-Schutz - surgery insurance for dogs & cats
Full Health Insurance Mini - basic health insurance (including surgery coverage) for dogs & cats
Full Health Insurance Midi - medium health insurance (including surgery coverage) for dogs & cats
Full Health Insurance Maxi - premium insurance (including surgery coverage) for dogs & cats
Dog Liability - liability insurance for dogs
We have more details about dog insurance and cat insurance on our website. Please feel free to take a look around, or contact our team directly via chat, email, or phone if you have any questions!
GOT is an abbreviation for “Gebührenordnung für Tierärzte” and stands for the Fee Ordinance for Veterinarians. The GOT level determines the cost that veterinarians are allowed to charge for the treatment of your four-legged friend. Depending on the length and difficulty of the treatment, or in the case of emergency care, veterinarians can charge 1-4 times the fee.
So, what does this mean for you? We cover costs for insured services up to the highest GOT level, i.e. Lassie reimburses 4 times the veterinary fee in the surgery insurance and in the Mini, Midi and Maxi health insurance tariffs.
Yes, we offer a free choice of clinic for surgery insurance and all health insurance products Mini, Midi, and Maxi.
At Lassie you can choose whether you pay a deductible or not. Both the OP insurance and full health insurance can be purchased with either 40%, 20% deductible or 0%. This means that Lassie will always cover at least 60% of the costs within the benefit limit for insured events defined in the tariff. With Lassie’s dog liability insurance you can choose between a fixed deductible of 150€ or 0€ per insurance incident.
Note: If you choose to pay a deductible, you will have a cheaper premium ;)
All pets are welcome at Lassie! There are no breed-specific restrictions for the conclusion of a surgery, health or liability insurance for your furry friend.