Lassie Direct Settlement

Ask your customer to provide you with the insurance terms and conditions. These contain all the information about reimbursable services. Alternatively, you can send us a cost estimate, which we will review and then provide you with an assessment of whether it is reimbursable.

If we receive the complete claim information, reimbursement is usually processed within a few business days. Should any details be missing, we will contact you – however, this may delay the process. Therefore, please ensure that all required information is submitted together. This includes:

• Name and address of the policyholder

• Name, breed, and age of the animal

• Insurance number

• Invoice number and date

• Treatment/diagnosis and treatment date

• Medications/services including GOT rate

• Bank details for reimbursement

We are happy to review a cost estimate in order to provide you and your customer with feedback on whether the treatment is reimbursable. Please send us a complete cost estimate, including the customer’s policy details, to direktabrechnung@lassie.de.

Here you can find the Lassie assignment of benefits form for download. Please send the fully completed document along with all other information regarding the claim to direktabrechnung@lassie.de for review.

Ask your customer for the insurance policy number in advance. The customer can find it in their insurance policy or in the Lassie app. If you do not have the insurance number, we kindly ask you to refrain from direct billing, as we will not be able to assign your request to a policy.

Once we have processed the invoice, your customer will receive written confirmation from us by email. This confirmation email will explain which costs could not be covered and why. You can then settle the difference directly with your customer.