Compliments and Complaints
Lassie strives to provide you with the best possible service at all times - should you wish to share feedback with us, whether it be praise or a complaint, you can contact us at any time.
Praise for Lassie, new ideas?
We'd love to hear from you!Is there something about Lassie that you particularly enjoy? Is there a feature you'd like to see added? Or do you have an idea for how we serve you and your pet better?
We're constantly working to improve our service! That's why we appreciate your praise, ideas, and suggestions.
Send your feedback via email to kontakt@lassie.de or message us via chat. Feel free to include a photo of your furry friend!
Your satisfaction is important to us.
Complaints
Should something not go as expected, we are here for you. If you are dissatisfied with how your request has been handled, please contact us.
How can you submit your complaint?
Please send us your complaint in writing. To enable us to help you quickly, please include your name, your insurance number, the reason for and your desired outcome of the complaint, and send all relevant documents (e.g. receipts, photos, etc.) directly with it.
What happens with your complaint?
- •Confirmation of receiptYou will receive confirmation of receipt of your complaint.
- •ProcessingWe will carefully review your request and will usually get back to you within five working days.
- •If it takes longerShould the review take longer, we will of course inform you about the current status and the next steps.
Other options if we cannot find a common solution
If you disagree with our decision, you can contact other independent bodies.