What to know before visiting the vet - so your claim gets reimbursed faster
To help us process your claim as quickly as possible, please ask your veterinary clinic for the following:
- 1. The patient recordAsk the clinic for a printout of your pet’s patient record, including documentation of the current treatment.
- 2. Records from other clinics (if relevant)If your pet visited multiple veterinary clinics during this treatment period, please request the relevant records from those clinics as well.
- 3. Submit everything togetherWhen you file your claim, upload the invoice and patient record together. Providing all documents at once helps us review your claim faster.
- 4. If the patient record is not availableIf your veterinarian cannot provide the patient record or if none exists, they can instead complete our [**Veterinarian Form**](https://barkoffice.lassie.co/documents/fragebogen.pdf). Once we have received the full documentation, **you do not need to submit it again for future claims.**
Why we may need the patient record
Sometimes we need information from previous veterinary visits to assess a claim — especially if we haven’t received your pet’s patient record before.
The patient record typically includes:
Diagnoses
Examination results
Veterinary notes